At Playful Paediatrics, we pride ourselves on the quality of service we provide for our clients. One way that we achieve this is by limiting the number of clients we see on any one day. We also spend considerable time and energy in preparing for your child’s session well in advance. So that we can maintain the standards of our service, we have a cancellation and no-show policy in place.
Remember to pop your appointment in your calendar so you don't forget. We do have a waiting list and would hate to turn others away if you can't make it, so please give us at least a week's notice before your initial appointment.
All cancellations and sicknesses (outside of an emergency e.g. hospitalisation) are required to notify Playful Paediatrics 48 hours’ notice (business days) prior to their appointment to avoid being charged our full fee. We also require 80% attendance rate to ensure ongoing appointments. Remember we can do other essential additional supports to assist your child’s growth if you are unable to attend - just ask us. We understand that unplanned issues can arise and you may need to cancel or reschedule an appointment.
We offer alternative supports to assist your child’s growth during cancellation times. This may include parent support session, including via telehealth or phone call if you can’t make it in to our clinic. Alternatively, we can write a report that may be pending or connect with your child’s team during this time or we can develop a resource to support generalisation of skills to home/community or school environments or use the time to review goals and analyse data for your child. Let us know how we can support your child’s growth or let us guide you along the way.
If you do need to cancel your child’s appointment please contact Playful Paediatrics on 0460 830 304 during business hours, admin@playfulpaediatrics.com.au outside of business hours or contact your speech pathologist directly. The cancellation notice period is based on business days (Monday-Friday) when notification is received, therefore excludes weekends. No-shows will automatically be charged the full-service fee.
